سياسة الاسترداد

1. Service-Based Nature
Customs clearance is a service-based process that involves coordination with government authorities, ports, carriers, and logistics providers. Due to the nature of the work, refunds are only applicable in limited situations.

2. Eligibility for Refunds
You may be eligible for a full or partial refund if:

Service Not Rendered: If we are unable to initiate the clearance process due to internal issues or errors on our part.

Duplicate Payment: If you have accidentally made a double payment for the same shipment.

Cancellation Before Submission: If you cancel your order before we have submitted documents to customs or initiated clearance procedures.

3. Non-Refundable Circumstances
Refunds will not be issued in the following cases:

Client Delay or Non-Compliance: If the process is delayed or cancelled due to incorrect, incomplete, or missing documents or late payment from the client.

Government or Port Charges: Fees already paid to government agencies, customs, port authorities, or third-party providers (e.g., inspection, demurrage, handling charges) are non-refundable.

Force Majeure: No refunds will be given for delays or issues caused by natural disasters, strikes, or customs system outages.

4. Refund Process
To request a refund, please contact our customer support team within 7 days of your payment. You will be required to provide:

Invoice or payment receipt

Reason for refund

Supporting documents (if applicable)

Refunds will be processed within 7–14 working days after review and approval, using the original method of payment.

5. Contact Us
If you have any questions about your eligibility for a refund or wish to initiate a request, please contact:

📧 Email: support@customsclearance.com
📞 Phone: +971 muheiddine number
🕒 Working Hours: mon–sat, 9:00 AM – 6:00 PM